Invoicing
The reconciliation Engine will gather actual usage from NordPass on the 1st of each month, when the monthly billing period is completed, and send billable units directly to Sherweb’s billing engine for inclusion on your regular monthly invoice.
Licenses
Billed licenses are based on the number of active and pending seats in an organization. A seat is considered active if it’s been used at least one day during the running month, even if deleted or suspended. The seat is considered pending if an invitation has been sent to an end user, but the end-user has not yet onboarded the application.
The number of seats can be adjusted anytime during the month by adding or deleting members. Daily license reports are generated the following day at 00:00:02 Coordinated Universal Time (UTC).
Once a seat becomes activated, it will be included in the billing for that entire month, regardless of which day it was activated.
Deleted seats are not carried forward into the next billing month. Monthly reports are generated on the first day of the following month at 00:01:02 UTC.
Pending seats are calculated on the last day of the month, regardless of which day the invitation was sent.
Subscriptions
Billing for an organization’s subscription occurs on the last day of each month.
An organization’s subscription can be changed anytime during the month. If an organization changes its subscription, it will be billed for the higher subscription tier for that entire month, regardless of which day it was switched.
If there’s no change to the subscription, billing is calculated using the plan used during the month.
Trial
Two-week trials are available. Read more here.
Not For Resale (NFR)
Read about NFR here.