Why haven't I received any email notifications from QuickHelp?


Why you haven't received any email notifications from QuickHelp


You must have a QuickHelp account

How to

QuickHelp sends emails to users in certain situations, including:

  • account creation
  • password resets
  • assignment of playlists
  • addition to a group


If you or your users aren't receiving these emails, it may be that your IT department needs to whitelist the QuickHelp email server(s).


Please ensure that the following IP address and domain are whitelisted:


If you have any question, please browse our other FAQs, or contact us directly.


Applicable to

All QuickHelp users