Why haven't I received any email notifications from QuickHelp?

Synopsis

Why you haven't received any email notifications from QuickHelp

Prerequisite

You must have a QuickHelp account

How to

QuickHelp sends emails to users in certain situations, including:

• account creation
• password resets
• assignment of playlists
• addition to a group

If you or your users aren't receiving these emails, it may be that your IT department needs to whitelist the QuickHelp email server(s).

Please ensure that the following IP address and domain are whitelisted:

50.31.56.10
 *quickhelp.com

If you have any question, please browse our other FAQs, or contact us directly.

Applicable to

All QuickHelp users