Call Screening / Blocking Phone Numbers  

Synopsis

This guide will explain how to block specific numbers using the Cloud PBX portal.

Prerequisite

You must have call screening enabled on your Cloud PBX account to make changes. If it’s not already enabled, you can ask our team to enable it for you.

How to

  1. Connect to the self-care portal as an admin http://customer.voip.cld.services/ 
  2. Click the Cloud PBX tab at the top of the page.
  3. In the left panel click on Accounts 
  4. Click on the 'wrench' icon next to your main number/DID.
  5. Click on the Cloud PBX at the top of the page.
  6. In the left panel click on Call Screening
  7. Click on the Edit button.
  8. In the Caller’s Number Filter section add the number you would like to block in the text field and click Add.
  9. When you are done, click Save at the bottom of the page.

 

Definitions

Time Management and Action

Enable Rule: Allows you to temporarily disable a rule without actually deleting it (so it can be used later on).

Action: Specifies which actions should be taken if a particular phone call satisfies the conditions for this rule.

Time Filter: Allows you to select a condition applicable to the time when a call is made.

Time Filter Name: Enter the name for a new time window. If you want to set specific parameters for your Time Window, click the  Time Interval icon to define the interval.

 

Caller’s Number Filter

Caller’s Number Filter Group: Allows you to select a condition applicable to an incoming phone number (phone number of a person trying to contact you).

 

Incoming Number Filter

Incoming Number Filter Group: Allows you to select a condition applicable to one of your phone numbers that a person tries to contact you. 


Applicable to

Cloud PBX