This cheat sheet provides a quick overview of what to expect when transferring accounts, provisioning SKUs, and managing billing and PSA integrations for select third-party vendors in our cloud marketplace.
It answers common questions like:
- Are transfer-ins from other distributors or direct channels supported?
- Where do I provision the product in the Sherweb portal?
- What is the vendor’s billing cycle, and do they support proration?
- When can I map the SKUs I’ve provisioned to organizations in my PSA?
Check back—we're continuously expanding our cloud marketplace with new vendors!
TABLE OF CONTENTS
Partner Account Transfers-in, Provisioning, and Subscription Management
IMPORTANT: for all transfers-in, please contact your account manager to plan the transfer. Each vendor has different requirements and processes for completing transfers.
Vendor | Can I transfer existing business to Sherweb? | What approvals from the losing distributor are required to perform the transfer? | How do I provision in the Sherweb portal? | Where do I find up-to-date subscription and usage info? | KB Link |
Acronis Cyber Protect Cloud | Yes, as long as the same or higher commitment level is signed, and to a Sherweb-supported ACPC data center. | Acronis must receive approval from the losing distributor before proceeding with the transfer. | Organizations menu -> select an organization ->Product Catalog to view the SKUs. Contact your account manager or sales@sherweb.com to provision a new partner account. Then, manage licenses and organizations directly in Acronis Cyber Protect Cloud console. | ACPC console, or in the Sherweb Partner Portal under each organization in the Consumption tab (usage is synced once a day). | |
Dropsuite | Yes, transfers are performed on the first of the month. | Signatory approval must be provided by the losing distributor. | Organizations menu -> select an organization ->Product Catalog | Dropsuite portal for full admin capabilities, or Sherweb Partner Portal under each organization in the Subscriptions tab. | |
Harmony Email & Collaboration (Avanan) | Yes | None. Harmony Email & Collaboration provides a 7-day notice to the losing distributor before processing the transfer. | Vendors menu -> Setup action. Then manage your organizations, licenses, and usage directly in the Harmony Email & Collaboration portal | Avanan MSP Portal, or in the Sherweb Partner Portal under each organization in the Consumption tab (usage is synced once a day). | Harmony Email & Collaboration (Avanan): Onboarding guide – Sherweb |
Harmony SASE (Perimeter 81) | Yes. Transfers are initiated on the first day of the month and take about 5 business days. | None. Please note that transfers from Harmony SASE direct are NOT supported. | Vendors menu -> Setup action. Then manage your organizations, licenses, and usage directly in the Perimeter 81 portal. | Perimeter 81 Management Portal, or in the Sherweb Partner Portal under each organization in the Consumption tab (usage is synced once a day). | |
Keeper MSP | Yes | No approval needed, but special instructions apply for transfer-outs from Pax8. | Vendors menu -> Setup action. Then manage your organizations, licenses, and usage directly in the Keeper portal. | Keeper MSP portal, or in the Sherweb Partner Portal under each organization in the Consumption tab (usage is synced once a day). | |
Keepit | Yes, but Keepit needs to approve the transfer request. Under some commitments and contract types, they may reject the transfer or impose contract cancellation fees.. | Keepit needs written release of the contract from your previous distributor. | Vendors menu -> Setup action. Then manage your organizations, licenses, and usage directly in the Keepit portal. | Keepit portal, or in the Sherweb Partner Portal under each organization in the Consumption tab (usage is synced once a day). | |
Office Protect | n/a | n/a | Organizations menu -> select an organization ->Product Catalog | Sherweb Partner Portal under each organization in the Subscriptions tab, or Office Protect Dashboard. | |
Proofpoint | Yes | Proofpoint requires written approval from the losing distributor that adheres to a specific template. | Organizations menu -> select an organization -> Product Catalog. Select Proofpoint Essentials SKU to activate your NEW partner account. Then manage organizations and subscriptions direclty in Proofpoint portal. | Proofpoint console, or in the Sherweb Partner Portal under each organization in the Subscriptions tab (usage is synced every 6 hours). | |
Rewst | Yes, but Rewst needs to approve the transfer request. It could be rejected depending on your billing and contract arrangements. | Rewst needs confirmation that billing has been cancelled on the losing distributor’s side. | Vendors menu -> Setup action. Then manage your organizations, licenses, and usage directly in the Rewst portal. | Rewst portal | |
SentinelOne | Yes | None, but after the transfer you are responsible for removing the decommissioned machines from your previous provider's portal to avoid being double billed. | Organizations menu -> select an organization ->Product Catalog. Select Activation SKU which will automatically create a NEW partner account in the S1 console. Then, manage organizations (sites) and SKUs directly in S1 management console. | SentinelOne management console, or in the Sherweb Partner Portal under each organization in the Subscriptions tab (usage is synced every hour). | |
Threatdown/Malwarebytes | Yes. Recommended to complete transfers at the end of each calendar month as pro-ration of invoices is not available. | No, but written confirmation from the partner admin user is required to proceed with the transfer. | Organizations menu -> select an organization ->Product Catalog. Select Activation SKU to create a new partner account. Then manage sites and subscriptions directly in OneView platform. | OneView portal, or in the Sherweb Partner Portal under each organization in the Subscriptions tab (usage is synced every 6 hours). | |
Wasabi | No | n/a | Vendors menu -> Setup action. Then manage your organizations, licenses, and usage directly in the Wasabi Account Control Manager (WACM) and the Wasabi console. | Wasabi console, or in the Sherweb Partner Portal under each organization in the Consumption tab (usage is synced once a day). |
Billing and PSA Mapping
Vendor | What am I billed for? | What is the vendor's billing cycle? | Is pro-rating available? | When can I map this product to my organizations in my PSA? |
Acronis Cyber Protect Cloud | Invoice is based on per GB and/or per workload +GB usage and the cost calculation is based on your commitment tier. Accounts that do not meet their minimum commitment will be billed for the difference. | Billing based on average usage on the last day of each calendar month. | Yes | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Dropsuite | Invoice is based on licenses. | Billing in arrears based on usage between the 1st and last day of each calendar month. | Yes | Within a few hours of provisioning the SKU in Cumulus. |
Harmony Email & Collaboration (Avanan) | Invoice is based on the number of users for each of their customers' protected applications and the license package assigned to that customer. Partners are billed only for the days for which licenses were in use. | Billing in arrears based on usage recorded on the 2nd for the previous month. | Yes | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Harmony SASE (Perimeter 81) | Invoice is billed on a per user, per SKU basis. Partners are billed only for the days for which licenses were in use. | Billing in arrears based on usage recorded on the 1st for the previous month. | Yes | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Keeper MSP | Invoice is based on calculation of average daily license usage, meaning a sum of all daily counts divided by number of days in the billing cycle. Partners are billed only for the days for which licenses were in use. Dedicated services are not averaged and are billed for the full month if used on any day within the billing period. | Billing in arrears based on usage recorded on the 2nd for the previous month. | Yes for usage, No for dedicated services and support | Out of the box, Keeper MSP does not support usage mapping at the organization level. There is a platform workaround that Sherweb can assist you with. |
Keepit | Invoice is based on SKU x license count. | Billing in arrears based on usage recorded on the 2nd for the previous month. | Yes | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Office Protect | Invoice is based on all users in your tenant that have a Microsoft 365 license of any kind assigned to it. If a user does not have a M365 license, you are not billed for Office Protect. | Billing cycle is aligned with your Sherweb billing date. | Yes | Within a few hours of provisioning the SKU in Cumulus. |
Proofpoint | Invoice is based on a snapshot of the number of users at midnight on the 19th of each month. | Billing in arrears based on usage consumed from the 19th to 18th of previous calendar month. | No | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Rewst | Invoice is based on Tier and any Tier Changes. | Billing in arrears based on usage recorded on the 1st for the previous month. | No | Not applicable since Rewst is not an organization-level product. |
SentinelOne | Invoice is based on SKU x license usage. | Billing in arrears based on usage consumed from the 19th to 18th of previous calendar month. | No | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Threatdown/Malwarebytes | Invoice is based on any usage generated during the month, including decommissioned devices. | Billing in arrears and is based on the highest usage from the previous month. Billing cycle aligns with your Sherweb billing date. | No | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |
Wasabi | Invoice is based on daily averages of usage data in terabytes, rounded up to the next whole TB. | Billing based on average usage on the last day of each calendar month. | Yes | After the first Sherweb invoice with these services is created, so there will be a slight delay from when you first provision these products to when you are able to map your orgs in your PSA. |