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Call Parking

Call ParkingSynopsis This guide will explain how to use the Cloud PBX Call Parking feature. Prerequisite Active Sherweb Cloud PBX servicesYou must have Call Parking extension(s) in the organization services.The Call Parking feature must be enabled in your account.You must have the ...

7/1/2025 4:45:47 PM

Caller ID with Samsung Phones (Hiya or SMART)

Caller ID with Samsung Phones (Hiya or SMART)Applicable toCloud PBXHow toMany Samsung phones have an anti-spam app installed called Hiya or SMART. When the phone rings to signal an incoming call, this app, which is enabled by default, might change the caller id name that is displayed on the phone...

7/1/2025 4:46:22 PM

Create orders using the Cloud PBX Wizard

Create orders using the Cloud PBX WizardSynopsisThis guide will explain how to use the Cloud PBX Wizard to create a new order, as well as the purpose of each section.PrerequisiteN/AResolution steps1. Login to Cumulus at https://cumulus.sherweb.com.2. Under the Products Catalog, choose Cloud PBX W...

7/17/2025 1:25:43 PM

Domestic and international calling using Cloud PBX

Domestic and international calling using Cloud PBXSynopsisThis guide will explain the difference between domestic and international calling and how to enable international calling for your Cloud PBX account.PrerequisiteYou must have a Sherweb Cloud PBX account.Using our Cloud PBX services, any ca...

7/1/2025 4:47:43 PM

How to deal with call quality issues

How to deal with call quality issuesSynopsisHow to deal with call quality issuesApplicable toAll Cloud PBX Services usersVoIP call quality relies on the performance of your internet connection, router and local area network. Any delay, packet lost, jitter or variation on the internet signal can h...

7/1/2025 4:48:19 PM

How to test phone latency and call quality

How to test phone latency and call qualitySynopsisThis guide will show you how to test phone latency and call qualityPrerequisiteYou must a have a Cloud PBX account with Sherweb.How toThe procedure below can be used if you feel there may be latency (a delay) between your phone and the Cloud PBX s...

7/1/2025 4:48:55 PM

Mobyx

Mobyx - A business mobility application How to install MobyxUsing your cell phone, go to the Google Play Store or Apple App Store and install the Mobyx softphone app.When launching for the first time you will have the choice of putting in your account credentials or using a QR Code.Select th...

7/17/2025 1:27:30 PM

Points of sale - stamp machines - alarm systems and other analog equipment

Points of sale - stamp machines - alarm systems and other analog equipmentSynopsisPoints of sale, stamp machines, alarm systems and other analog equipmentApplicable toAll Cloud PBX Services usersPoints of sale, stamp machines, alarm systems and other analog equipmentMany of the above devices used...

7/1/2025 4:50:16 PM

Professionally recorded IVR menus

Professionally recorded IVR menusSynopsisProfessionally recorded IVR menusApplicable toAll VoIP - Cloud PBX customers and partnersA well recorded IVR menu or voicemail greeting adds a touch of professionalism to any phone system. It is also a great way for resellers to add value to their Cloud PB...

7/1/2025 4:50:51 PM

Telecommunication Regulatory Recovery Fee

Telecommunication Regulatory Recovery FeeSynopsisThis guide explains the Telecommunication Regulatory Recovery Fee found on Cloud PBX invoicesApplicable toAll Sherweb Cloud PBX customers located in the United States.PrerequisiteSherweb Cloud PBX Services subscriptionsWhat is the Telecommunication...

7/1/2025 4:51:27 PM