How to configure Outlook 2013 and Outlook 2016 using the Autoconnect method


How to perform the mailbox setup for Outlook 2013* and Outlook 2016 using the Autoconnect method.

* Support for Outlook 2013 ended on April 11, 2023.


  • You must have a Sherweb hosted Exchange account
  • You must have Outlook 2013 or 2016
  • You must have a configured A record*

*Please refer to the article: How to add an autodiscover record in your DNS zone.

  • You must have a mailbox assigned to your user*

*Please refer to the article : How to assign a mailbox to a user from your Control Panel.

How to

1) On your Desktop, go to Start - Control Panel.



2) Click on User Accounts and Family Safety.



3) Click on Mail.



4) Click on Add.



5) Enter a name for your new profile (e.g. Outlook or SherWeb) and then click on OK.



6) In the Add New E-mail Account window, enter the following information, and then click on Next.

Your Name: type the name you wish others to see when they receive emails from you.

E-mail Address: type your e-mail address. It should be as follows:

Password: type your email password

Retype Password: retype your password



7) A window will appear. Check the box Don't ask me about this website again and then click on Allow.



8) Enter your regular email address and password in the connection window that appears.


9) Click on Finish.



Feel free to contact us for any other questions.

Applicable to

All Sherweb hosted Exchange accounts