How to add an Exchange account in Outlook 2016 or 2019 for Windows


This guide explains how to add an Exchange account in Outlook 2016 or 2019 for Windows.


You must have an Exchange email account with Sherweb and a valid copy of Outlook 2016 or 2019 for Windows

How to

Unlike previous versions of Outlook, which allowed you to add an e-mail account either manually or automatically, Outlook 2016 and 2019 only connect to Exchange using Autodiscover, which is the Exchange service that configures accounts settings automatically.


There is no manual method to add an Exchange account to Outlook 2016 or 2019.


In order for Outlook to reach Autodiscover, a DNS entry must be added in your domain’s public DNS. Refer to this guide to learn more.


Once you have confirmed that your Autodiscover record has been created, follow the steps below to add your Sherweb Exchange account to Outlook 2016 or 2019.


1. Open your Windows Control Panel and select the Mail icon.


2. Select Show Profiles


3. Click Add


4. Enter a name for your new profile in the Profile Name box. Click OK.


5. Click the E-mail Account radio button, and fill in the Your Name, E-mail Address, Password and Retype Password fields. Click Next.


6. Outlook will connect to Autodiscover, and configure your settings automatically. When you see three green checkmarks, click Finish.


If you have any question, please browse our other FAQs, or contact us directly.


Applicable to

All email accounts on Sherweb’s Exchange