How to add an Exchange account in Outlook for Windows

Synopsis

This guide explains how to add an Exchange account in Outlook for Windows.

Prerequisite

You must have an Exchange email account with Sherweb and a valid copy of Outlook for Windows.

How to

Unlike previous versions of Outlook, which allowed you to add an e-mail account either manually or automatically, newer versions of Outlook (2016, 2019, 2021 and Microsoft 365) only connect to Exchange using Autodiscover, which is the Exchange service that configures accounts settings automatically.

There is no manual method to add an Exchange account to Outlook.

In order for Outlook to reach Autodiscover, a DNS entry must be added in your domain’s public DNS. Refer to this guide to learn more.

Once you have confirmed that your Autodiscover record has been created, follow the steps below to add your Sherweb Exchange account to Outlook.

Classic Outlook (2016, 2019, 2021, Microsoft 365)

Open your Windows Control Panel and select the Mail icon.
Select Show Profiles
Click Add
Enter a name for your new profile in the Profile Name box. Click OK.
Click the E-mail Account radio button, and fill in the Your Name, E-mail Address, Password and Retype Password fields. Click Next.
Outlook will connect to Autodiscover, and configure your settings automatically. When you see three green checkmarks, click Finish.