User is calling or send a ticket saying that he can't purchase or transfer a new or an existing domain via https://newcart.sherweb.com because he is receiving an error message.
Go to the Toolkit L2 and create a L3 ticket and select "Domain to be registered / Renewed Manually" or "Domain Transfer".
One of the Cloud Support web technicians will take the ticket and complete the task.
**NOTE** Before sending an L3 ticket, make sure the client have an account in Account Manager and a Credit Card on file so billing can charge accordingly.
If the client doesn't have an Account yet : You need to create a billing ticket asking to create the account.