Nerdio

All Support for Nerdio Go Directly Through Nerdio

Sherweb will be responsible for any issues dealing with initial provisioning or the syncing of Nerdio and Sherweb.For any issues occurring "inside" Nerdio have customers reach out to Nerdio support by sending an email to nmm.support@getnerdio.com.

7/2/2025 2:10:16 AM

Error messages and explanations when linking Nerdio Manager for MSP (NMM) with Sherweb

Error messages and explanations when linking Nerdio Manager for MSP (NMM) with Sherweb TABLE OF CONTENTSDescriptionError examplesInvalid Enrollment RequestNo Subscription FoundAuthentication failedNerdio Response Error (mention of another distributor under the error)Other error messagesDescr...

7/17/2025 2:54:57 PM

How to link Nerdio Manager for MSP (NMM) with Sherweb

How to link Nerdio Manager for MSP (NMM) with SherwebDescriptionPlease follow this guide to link your Nerdio Manager for MSP (NMM) deployment with Sherweb.This step is required to report all the Nerdio licenses usage with Sherweb.RequirementsHave credentials for a user in your Microsoft tena...

7/17/2025 2:55:57 PM

Identify the auto-generated URL to access NERDIO MANAGER

Identify the auto-generated URL to access NERDIO MANAGERDescriptionNerdio Manager is deployed in your Azure subscription. Nerdio Manager is a web application that leverages the App Services resource type from Azure. Follow this procedure to get the the URL that was auto-generated when Nerdio Mana...

7/17/2025 2:56:50 PM

Nerdio Manager for MSP (NMM) Billing Guide

Once your Nerdio Partner account is linked to Sherweb, you are free to create Nerdio Accounts for your customers directly inside your instance of NMM. Sherweb will synchronize with Nerdio once per day to detect any new customers. These customers will then be linked to an organization under y...

7/17/2025 2:57:13 PM