Partner Portal

Enable Multi-Factor Authentication (MFA)

Enable Multi-Factor Authentication (MFA)SynopsisThis guide explains how to enable Multi-Factor Authentication (MFA) for an entity in the Portal.Applicable toAll Portal accountsPrerequisiteYou must have an entity in the PortalYou must be an administrator in the PortalHow toMulti-Factor Authenticat...

7/17/2025 3:13:21 PM

FIM (Federated Identity Management)

FIM (Federated Identity Management)SynopsisThis guide explains how to set up FIM in the PortalPrerequisiteFIM (Federated Identity Management) integrates with Active Directory to provide identity synchronization, certificate management, user password resets and user provisioning from a single inte...

7/17/2025 3:14:27 PM

How to create your vendor account with Sherweb’s new vendor management feature

SynopsisThis guide explains how to create a vendor account using Sherweb’s new vendor management feature. PrerequisiteYou must be assigned permissions that allow you to create organizations.  How toLog in to your Cumulus account. On the left-hand side menu, select Vendors ...

7/17/2025 3:15:44 PM

How to purchase a Perpetual License with Sherweb

Guide for partnersGuide for retail customersGuide for partnersLog in to the Partner portal.Navigate to Organizations.Select the organization for which you wish to purchase perpetual licenses.In the header menu, select the Product Catalog tab.In the Product Catalog, you can see the offers you can ...

7/17/2025 3:18:20 PM

How to view your organizations for a specific Vendor using the Vendors Management feature

How to view your organizations for a specific Vendor using the Vendors Management feature   Synopsis This guide explains how to view accounts/tenants on supported vendors that have been assigned to your organizations.   Prerequisites You must be assigned permissions that allow you to vi...

7/7/2025 5:20:14 PM

Product onboarding cheat sheet

This cheat sheet provides a quick overview of what to expect when transferring accounts, provisioning SKUs, and managing billing and PSA integrations for select third-party vendors in our cloud marketplace. It answers common questions like:Are transfer-ins from other distributors or direct c...

7/2/2025 7:55:03 PM

Roles and permission levels in the Partner Portal (Cumulus)

Roles and permission levels in the Partner PortalSynopsisThis guide explains the different access roles in the Partner Portal.PrerequisiteYou must be an Account Admininstrator, Billing Manager, Technical manager, Delegated Account Administrator or Subscription Manager in the Partner Portal.How to...

7/2/2025 9:00:37 AM