What to do when you receive a good email in your Junk folder that has been tagged as SPAM

Synopsis

This guide will show you what to do if you receive an email in your Junk folder which has been tagged as SPAM.

Prerequisite

A Sherweb hosted Exchange account.

How to

If you receive an email in your mailbox that was tagged as SPAM, please send the message file (.msg or .eml) as an email attachment to either not-spam@sherweb.com or not-spam@mycloudmailbox.com. Do not simply forward the message, as this will not include the necessary email header details of the original message.

1. Drag the original message from your Outlook message pane to your desktop.

Once on your desktop, the message will look something like this:

2. Create a new email message, enter either not-spam@sherweb.com or not-spam@mycloudmailbox.com in the To: field, and add the .msg or .eml file from your desktop as an attachment.

3. Include a subject in the Subject field, and hit Send.

Note: If you have multiple examples, please include them all as separate attachments.

If you have any question, please browse our other FAQs, or contact us directly.

Applicable to

All Sherweb hosted Exchange accounts.