How to validate a domain name in the Exchange Control Panel

Synopsis

This guide will explain how to validate a new domain name in the Exchange Control Panel

Prerequisite

You must be an administrator in the Sherweb Exchange Control Panel

 

When a new domain name is added in the Sherweb Control Panel, it must first be validated before users can be added to it. Validation is required for all new domains names, whether created as a new account with Sherweb, or added as a new domain name to an existing account.

Who needs to do this?

 New customers:

  • Mailboxes can be provisioned only after the new domain’s ownership has been verified in the Control Panel.

 

Existing customer adding a new domain:

  • Mailboxes can be provisioned only after the new domain’s ownership has been verified in the Control Panel.

Who does not need to do this?

 Existing domains and customers not adding a new domain:

  • Domains that are already active in the Control Panel do not require validation.

How to

If you have a new account with Sherweb, begin by selecting the Getting Started page of the Control Panel.

 

If you have an existing account, and have added a new domain, select the ‘domains’ tab in the right-hand column, then click Configure for the domain whose status is NOT VERIFIED. To learn how to add a new domain to an existing account, click here.

 

 

Copy the code provided

 

  • In the box in the center of the page, click the string under the Value column and copy it to your clipboard.

 

 

Go to your domain hosting service 

  • Open the Name Server Management or settings
  • Select the option to add a record to your name server

 

Add a new Record

  • Add a TXT record
  • In the Name, Host, or Alias field, enter ‘@’or leave it blank
  • In the Value, Answer, or Destination field, paste the verification code that you copied in step 1.

 

Verify your domain

  • Return to the Exchange Control Panel
  • Click the Verify Now button

 

If you have any question, please browse our other FAQs, or contact us directly.

Applicable to

All new accounts or new domain names added to the Sherweb Control Panel