How to download and backup all your Orcsweb emails



As you know, we announced the end-of-life for services from the Orcsweb plaform. If you were only using the portal to access your emails, this guide will explain you how to download all your Orcsweb emails for archiving before migration to another platform.


This guide explains how to backup your Orcsweb emails into a free email application named Mozilla Thunderbird. Other export methods to Sherweb's Hosted Exchange or M365 services using Microsoft Outlook are also possible. Please contact our support teams for details.


1. Please visit and download and Install Mozilla Thunderbird Email Client

2. When you open the application, you will be greeted with a screen to enter in your name, Email address, and Password

3. Enter your name, email address, and password then select “Configure manually”.

4. Under manual configuration settings please make the following changes:

Port: 110
Connection security: STARTTLS
Authentication method: Normal Password
Username: your email

Port: 587
Connection security: 
Authentication method: 
Encrypted Password
Your email

5. Select Re-test

6. You will be provided confirmation that the settings were found. Press “Done”.

7. You will see confirmation that the account was successfully created.

8. The emails will be downloaded to your computer. You can read the emails by clicking inbox.

Backup Options

Manual Backup

Your messages will be downloaded to your storage drive at “%appdata%\Thunderbird\Profiles”. Please select the profile ending in “.default-release” and navigate to mail -> You can locate your emails in the inbox file and view the contents by opening it up in a text editor. Additionally, you can back up your whole Thunderbird folder at %appdata% which includes your profiles and emails and restore it when needed by pasting the folder in %appdata%.


Backing up using Import-Export Addon

No support is provided with the Import-Export Addon.

1. Select the Three Lines at the top right:

2. Select Add-on and Themes

3. Search ImportExport

4. Select "Add to Thunderbird"

5. Go back to inbox and right click on username or inbox and you will have options for ImportExportTools