Keeper: Cheat Sheet – Sherweb

Keeper: Cheat Sheet Print

Modified on: Tue, 19 Nov, 2024 at 9:09 AM

Product Info	Core Questions	Pablum Test
PRODUCT FEATURES Compatible Browsers Include Chrome Safari Edge Opera Brave Compatible Operating Systems Windows Mac Linux Compatible Mobile Apps Android iOS Chrome, Firefox, Edge, IE and Safari Browsers Popular features Encrypted vault Folder/Sub-folder structure Shared folders Security auditing Activity reporting Basic two-factor authentication Enterprise exclusive features Advanced two-factor authentication Single sign-on (SAML 2.0) authentication Active directory & LDAP sync Entra ID (Azure) integration ..and many more Licenses Keeper MSP Trial Base Available add-ons Advanced Reporting and Alert Module add-on BreachWatch add-on Compliance Reporting add-on Secrets Manager (KSM) add-on KeeperChat add-on Connection Manager (KCM) add-on End-Client* KeeperMSP Business KeeperMSP Business Plus KeeperMSP Enterprise KeeperMSP Enterprise Plus *Available Add-Ons Advanced Reporting and Alert Module add-on (ARAM) BreachWatch add-on KeeperChat add-on Compliance Reporting add-on Secrets Manager (KSM) add-on Connection Manager (KCM) add-on	Which org and/or user is affected? What task(s) are they trying to complete? (What is the expected end result) When did the issue start and/or has it always been present? Do they have an error code and/or a screenshot of the issue? What troubleshooting steps have already been attempted if any? What are the reproduction steps to re-create the error?	Does this issue involves a forgotten master password? Note that neither Keeper, nor Sherweb is able to retrieve a missing master password due to their zero-knowledge platform which means that they do not hold onto any part of the end-users encryption key. The only means of accessing the account would be via their recovery phrase should this have been configured when they first set up the account, Content on this subject can be found here: Master Password Reset & Account Recovery \| Keeper Documentation Configuration/Capability guides Deployment of Keeper to end users - Deploying Keeper to End-Users \| Keeper Documentation End-User Guides - End-User Guides \| Keeper Documentation User Management - User Management and Lifecycle \| Keeper Documentation Enforcement Policies - Enforcement Policies \| Keeper Documentation Keeper Enterprise Features - Keeper Enterprise \| Keeper Documentation Common Issues Release notes / Known issues / Troubleshooting guides - Helpful Links \| Keeper Documentation
Portal URLs	Finding Information	Additionnal Information
Distribution Portal Keeper does not have a distribution portal to view our customers. Partner Portal https://partners.keeper.io End-Customer Web Vault URLs US Data Center https://keepersecurity.com/vault US Public Sector / GovCloud https://govcloud.keepersecurity.us/vault EU Data Center https://keepersecurity.eu/vault AU Data Center https://keepersecurity.com.au/vault CA Data Center https://keepersecurity.ca/vault JP Data Center https://keepersecurity.jp/vault	Freshdesk Articles INTERNAL - Keeper – Sherweb (internal) Customer-facing Information pages https://docs.keeper.io/en/enterprise-guide System Requirements for different platforms System Requirements \| Keeper Documentation

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