Getting started with HacWare

Thank you for choosing Sherweb as your HacWare provider! HacWare is an AI-driven security awareness platform designed to help businesses strengthen their cybersecurity. It integrates advanced security measures into training programs, helping protect users from online threats without impacting productivity. Key capabilities of HacWare include automated phishing simulations, micro-trainings, AI-powered risk insights, compliance-ready reporting, and training material.


Your partner account should have been created in the HacWare Management Portal during the initial provisioning process. You will receive an email with instructions to go to the HacWare management platform, where you can provision customers.


To get started with HacWare, you can access their Knowledge base which includes an extensive Getting Started section, including their Onboarding process and Supported Platforms. You can browse the other categories to find more support articles and FAQs.

Note that the Management Portal is available uniquely in English, however, the end-user portal and other tools are also available in French, as well as 7 other languages.


How can I manage customers?

You can read about deploying new customers here.


How will HacWare be billed?

Read about HacWare billing here.


Are free trials available?

Yes, 14-day free trials are available in the Management Portal and will auto-convert to the paid Phish Plus offer unless a different offer is chosen prior to the end of the trial.


  • In your Management Portal, click on Add Tenant from the Tenant Accounts tile.


  • Chose the Tenant's email client to install (Microsoft 365, Google Workspace, No email integration).


  • Click Start Free Trial at the bottom of the Free tile.


Are NFR (not-for-retail) accounts available?

No. There are no NFR offers, however three demo accounts are built into each MSP Management Portal. 

In your Management Portal, scroll down to the Demo Accounts tile to find them.


Can I transfer my existing HacWare tenant to Sherweb?

Yes. You can transfer in you existing HacWare tenant, as well as customers you've won from other HacWare resellers. Read about HacWare transfer-ins here.


How do I contact support? 

As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.