How to fix an unresponsive management agent in the Veeam Service Provider Console (VSPC) with Sherweb

Description

In Veeam Service Provider Console (VSPC), the status of the management agent may become in error.

This will lead to Veeam software not being properly monitored and prevent many console tasks from working.

Solutions

Here few solutions to fix the management agent.

1. Validate that the required port TCP/6180 is opened.
See the Requirements section in the Getting Started Guide.

2. Restart the service named “Veeam Management Agent Service”.
Notes: This can take up to ten (10) minutes for the service to check in again.


3. Restart the Veeam Backup server.
Notes: This can take up to ten (10) minutes for the service to check in again.

4. Lastly, uninstall and reinstall the management agent.
See this article for guidance on deploying the Veeam management agent.



If needed, see agent logs:

- On Windows machines, Veeam Service Provider Console management agent logs are located in C:\ProgramData\Veeam\Veeam Availability Console\Log\Agent.

- On Linux and Mac machines, Veeam Service Provider Console management agent logs are located in /var/log/veeamma.

References

https://helpcenter.veeam.com/docs/vac/reseller/download_vac_agent_logs.html?ver=81