Situation

You are needing to download content that is backed up for a group or team.


Prerequisites

These are the requirements to be able to download groups and teams content:

  • One of the following Dropsuite accesses:
    • Full Admin



TABLE OF CONTENTS

Downloading Groups and Teams content

This section will show the 2 methods to download teams and groups content. This will include download only specific items from a category, as well as how to download all of a category, or categories. Categories is referring to chats, files, sites, notes, calendars, tasks or mailboxes.


Downloading Entire categories

  1. Log in to the Dropsuite platform using the proper access level.

  2. Select the "Groups & Teams" tab.

  3. Select the site that includes the groups and teams needed to download content from.

  4. Next, select the group or team containing the content you need.

  5. Next, select "Download".


  6. On the next window, select the categories you would like to download. Please also note that:
    • Chats can be download as an EML, PDF, OR CSV
    • Mailbox can be downloaded as an EML or PST.

  7. Next, select "Generate Download".

  8. On the next screen, confirm the information, and then select "Yes, Continue".

  9. Next, on the SYSTEM STATUS tab, select "Downloads".

  10. On the following page, select the "Groups & Teams" tab.

  11. You will then be able to view the download you have just completed. Once the download is complete, you will be given a download link under the status section to be able to download the content.


Downloading specific items

  1. Log in to the Dropsuite platform using the proper access level.

  2. Select the "Groups & Teams" tab.

  3. Select the site that includes the groups and teams needed to download content from.

  4. Next, select the group or team containing the content you need.

  5. Next, select the category you would like to download specific items from. In this example we have selected "Task".

  6. On the next page, check off the items you would like to download, and then select "Download".

  7. Next, confirm by selecting "Yes, continue".

  8. Next, on the SYSTEM STATUS tab, select "Downloads".

  9. On the following page, select the "Groups & Teams" tab.

  10. You will then be able to view the download you have just completed. Once the download is complete, you will be given a download link under the status section to be able to download the content.