Managing Backups

Dropsuite - Error & Status Catalogue

SituationYou receive an unknown error or status in the Dropsuite platform, and need to find the reason this error or status is happening, and how to fix it.Prerequisites To view and correct these errors and statuses, you will need access to the following:Dropsuite admin accountTABLE OF CONTE...

7/17/2025 8:10:43 PM

Dropsuite - Backup Configuration (Per User)

SituationYou do not have access to the mail platform backup, but would like to have a mailbox backed up or you only have access to an archiving subscription.Prerequisites Below is a list of all requirements to be able to add a user to the Dropsuite platform who has an archiving license, or w...

7/17/2025 8:11:12 PM

Dropsuite - Restoring OneDrive files by Date

SituationYou are needing to restore a user's OneDrive files from a specified date.PrerequisitesThese are the requirements to be able to restore a user's OneDrive.One of the following Dropsuite accesses:Full AdminIT AdminGroup Supervisor (only for users within the groups they are an admin of)User ...

7/17/2025 8:12:30 PM

Dropsuite - Adding Users & Items for Backup

SituationYou are in the Dropsuite platform needing to add users for backup, or need to know how to add other items such as shared mailboxes, OneDrive etc. to be backed up.PrerequisitesThese are the requirements needed to be able to add users to the Dropsuite platform.Admin access to the Dropsuite...

7/17/2025 8:14:10 PM

Dropsuite - Restoring SharePoint Sites

SituationYou are needing to restore a SharePoint site, or one of it's Sub-SitesPrerequisitesThese are the requirements to be able to restore SharePoint sites.One of the following Dropsuite accesses:Full AdminIT AdminTABLE OF CONTENTSRestoring SharePoint SitesMain SitesSub-SitesRestoring SharePoin...

7/17/2025 8:16:31 PM

Dropsuite - How to Download an Email Account

SituationYou are needing to download a users backed up email account as a PST or EML.PrerequisitesYou will need the following requirements to be able to download an email account:One of the following Dropsuite platform accesses:Full AdminGroup Supervisor (Must be downloading for one of the users ...

7/17/2025 8:19:07 PM

Dropsuite - Downloading SharePoint Sites & Content

SituationYou are needing to download a SharePoint site, Sub-Site(s), or content from with the sites.PrerequisitesThese are the requirments to be able to download SharePoint sites and content:Full Admin access to the Dropsuite platformTABLE OF CONTENTSDownloading SharePoint Sites & ContentDown...

7/17/2025 8:21:47 PM

Dropsuite - How to Restore a Folder

SituationYou are needing to restore a folder(s) back to the original mailbox the were backed up from.PrerequisitesYou will need the following requirements to be able to restore folders:One of the following Dropsuite platform accesses:Full AdminGroup Supervisor (Must be restoring for one of the us...

7/17/2025 8:25:10 PM

Dropsuite - Restoring Groups & Teams Content

SituationYou are an admin needing to restore Groups and teams content such as chats, files, sites, notes, calendars tasks or mailboxes.PrerequisitesTo restore groups and teams content you will need the following requirements.One of the following Dropsuite accessesFull AdminIT AdminUser View and R...

7/17/2025 8:28:45 PM

Dropsuite - Download & Restoring Contacts, Calendars & Tasks

SituationYou are needing to restore or download the contacts, calendar or tasks for a user.PrerequisitesYou will need the following requirements to download or restore:One of the following Dropsuite platform accesses:Full AdminGroup Supervisor (Must be for users within the groups you are an admin...

7/17/2025 8:33:26 PM

Dropsuite - Downloading Groups & Teams Content

SituationYou are needing to download content that is backed up for a group or team.PrerequisitesThese are the requirements to be able to download groups and teams content:One of the following Dropsuite accesses:Full AdminTABLE OF CONTENTSDownloading Groups and Teams contentDownloading Entire cate...

7/17/2025 8:37:11 PM

Dropsuite - How to Deactivate an Archived Mailbox

SituationYou are needing to decrease the amount of archived mailboxes in the Dropsuite platform.PrerequisitesTo be able to deactivate the archived mailbox, you will need the following:You will need one of the following accessesFull AdminIT AdminGroup Supervisor (This will work only for users in g...

7/17/2025 8:39:08 PM

Dropsuite - How to Delete a Backup Only Product Mailbox

SituationYou are needing to delete a mailbox for users who are using backup only subscriptions.PrerequisitesThese are the requirements to be able to delete a mailbox:One of the following Dropsuite platform accesses: Full AdminGroup Supervisor (For users in the groups they are an admin of)IT ...

7/17/2025 8:39:45 PM

Dropsuite - How to Migrate an Archive or Backed up Mailbox

SituationYou are needing to migrate backed up or archived emails to a different mailbox destination other than the original mailbox.PrerequisitesTo be able to migrate the emails you will need the following:Access to the backup dashboard with one of the following access levels:Full adminIT adminUs...

7/17/2025 8:41:00 PM

Dropsuite - How to Restore Specific OneDrive Files

SituationYou are needing to restore specific files for a user's OneDrive.PrerequisitesThese are the requirements to be able to restore a users OneDrive.One of the following Dropsuite accesses:Full AdminIT AdminGroup Supervisor (only for users within the groups they are an admin of)User view and R...

7/17/2025 8:43:21 PM

Dropsuite - Managing Email Attachments

SituationYou are needing to find attachments in emails which are backed up to Dropsuite or wanting to know how to download these attachments.PrerequisitesThese are the requirements to be able to manage email attachments:One of the following accesses to the Dropsuite platformFull AdminGroup Superv...

7/17/2025 8:45:16 PM

Dropsuite - How to Download OneDrive Backups

SituationYou or a user is trying to download backed up OneDrive content from Dropsuite.PrerequisitesThese are the requirements to be able to download OneDrive content.One of the following accesses to the Dropsuite platformFull AdminIT AdminUser (They only have access to download their own content...

7/17/2025 8:47:01 PM

Dropsuite - How to Restore Emails

SituationYou are needing to restore email from a specific date range.PrerequisitesThese are the requirements to be able to restore email.One of the following accesses to the Dropsuite PlatformFull AdminIT AdminUser View and Restore (This will only work for the user to restore their own emails)Use...

7/17/2025 8:49:12 PM

Dropsuite - Email Deletion by a Data Protection Officer (DPO)

SituationYou need to have emails from a saved eDiscovery search that have been marked for deletion removed by a Data Protection Officer.PrerequisitesThese are the requirements to be able to delete an email from the archive solutionOne of the following Dropsuite access levelsData Protection Office...

7/17/2025 8:50:35 PM