Helpdesk

Situation You receive an unknown error or status in the Dropsuite platform, and need to find the reason this error or status is happening, and how to fix i...

Situation You do not have access to the mail platform backup, but would like to have a mailbox backed up or you only have access to an archiving subscripti...

Situation You are needing to restore a user's OneDrive files from a specified date. Prerequisites These are the requirements to be able to restore...

Situation You are in the Dropsuite platform needing to add users for backup, or need to know how to add other items such as shared mailboxes, OneDrive etc....

Situation You are needing to restore a SharePoint site, or one of it's Sub-Sites Prerequisites These are the requirements to be able to restore Sh...

Situation You are needing to download a users backed up email account as a PST or EML. Prerequisites You will need the following requirements to be ab...

Situation You are needing to download a SharePoint site, Sub-Site(s), or content from with the sites. Prerequisites These are the requirments to be ab...

Situation You are needing to restore a folder(s) back to the original mailbox the were backed up from. Prerequisites You will need the following requi...

Situation You are an admin needing to restore Groups and teams content such as chats, files, sites, notes, calendars tasks or mailboxes. Prerequisites ...

Situation You are needing to restore or download the contacts, calendar or tasks for a user. Prerequisites You will need the following requirements to...