This guide explains how Multi-Factor Authentication (MFA) works for an entity in the Partner Portal.

Applicable to

These are the accounts that this explanation is applicable to:

  • All Partner Portal accounts

Understanding MFA

Here is a brief description to explain what MFA is used for and the importance of having MFA present on your account.

Multi-Factor Authentication (MFA) is a simple best practice that adds an extra layer of protection on top of your username and password. With MFA enabled, when a user signs into the portal, they will be prompted for their username and password (the first factor - what they know), as well as for an authentication code from the 2nd factor they have configured. Taken together, these multiple factors provide increased security for your account. 


Sherweb is committed to the security of our customers' information. MFA is required by default for all users on your Partner Portal account to help protect your account and personal information. The option to disable MFA is not available. 


If you require assistance setting up Multi-factor Authentication for you account, please refer to this guide. 


If you need to reset MFA on your account, please contact our support team.