How to get started with the Veeam Service Provider Console (VSPC) with Sherweb

TABLE OF CONTENTS

Description
Requirements
Important Notes
Initial setup
Main articles
References

Description

Welcome to Veeam services with Sherweb.

Since October 2024, Veeam License Rental and Veeam Cloud Connect Backup (VCC-B) services are integrated to the Veeam Service Provider Console (VSPC) to offer more flexibility, more autonomy and more features.

With the Veeam Service Provider Console (VSPC), you can deploy, manage and monitor Veeam products in a centralized console. You also can generate Veeam licenses for the organizations you support.

Start deploying Veeam management agents and enjoy your new centralized management console dedicated to Veeam products.

Requirements

To allow the connection of Veeam management agents and Veeam Backup & Replication (VBR) servers to the Veeam Service Provider Console (VSPC), the outbound network traffic to gw.ca.vspc-cloud.com (for the CAN console) and gw.us.vspc-cloud.com (for the US console) on port TCP 6180 must be allowed.
All Veeam products, like Veeam Backup & Replication (VBR), that you manage using Veeam Service Provider Console need a Veeam license. Managing unlicensed products, like Veeam Backup & Replication Community Edition, using the Veeam Service Provider Console (VSPC) is not supported.
The Auto License Key Update (ALK) or Automatic License Update feature must be enabled in your Veeam products (Veeam Backup & Replication, Veeam ONE, Veeam Backup for Microsoft 365). See this article for guidance.

Important Notes

- Please make sure to be aware of limitations and unsupported scenarios before contacting our support team for questions/errors. See this article for details.

- Please note the required steps to complete for your backup jobs using a Veeam Cloud Connect backup repository during maintenance performed by Sherweb. See this article for more details.

Initial setup

The Initial setup is only required once. These steps are not required for subsequent Veeam activations.

For the first login, open the Veeam Service Provider Console (VSPC) URL with credentials that were provided in the welcome email.

Note: The provided user has the Service Provider Global Administrator role.
No other user with the Service Provider Global Administrator role can be created.

MFA setup
Follow instructions on the next screen to enable the Multi-Factor Authentication (MFA) on the Service Provider Global Administrator user.

Remove the warning about companies quota
Once the Multi-Factor Authentication (MFA) setup is completed, you will notice an alarm showing on the Overview section. To remove that warning, click on Configuration.

Click on Notifications, then click on Alarms Management.
Find the predefined alarm named "Managed companies quota" and click on Disable.

Complete your company profile
The information filled in the company profile will appear on backup reports, email notifications and more.

To complete your company profile., click on Company Info.
In the Profile tab, update fields to include your company information.
Then, click on Save.

Please note that the login alias can be changed in the company profile. However, you will need to use this new login alias instead of the one provided in the welcome email for next logins.

Example:

The initial setup is now completed.